Refund Policy

Returns

Ocho Extracts does not accept returns. All sales are final.

Any open product cannot be returned.

Exchanges

There are absolutely no exchanges for any reason. 

In the unlikely event that a product arrives not as described, we will only send replacements for damaged/missing products/wrong products within 14 days of receipt of the package. The customer must provide photos of the issue, and include a packing slip.

Although this is a rare case, a damaged or lost package is another reason why you may experience USPS shipping delays. If you haven’t received your package for more than 7 days after the estimated delivery time frame, you should consider raising the issue with USPS. If you have purchased Route package protection you can easily file a claim here or reach out to info@ochoextracts.com and we will be happy to help. Ocho Extracts suggests purchasing Route Package Protection for all your orders. If Route Package protection is not purchased, Ocho Extracts is not liable for lost, damaged or stolen items.

Order Cancellations

You may cancel any unshipped order for a full refund. For help canceling your unshipped order please email info@ochoextracts.com. Once your package has left our facility, you will no longer able to cancel your order.

When will I receive my refund?

Please contact us to verify that a refund can be given.  After approval for a return, please allow 2-7 business days for your financial institution to deposit the funds back into your account.

Age Verification & Auto-Canceled Orders

Per FDA Laws and Regulations, it is illegal to sell to any minors. If the age verification fails, we can attempt to verify by other means if we feel that there has been a mistake. This decision is up to Ocho Extracts, and at our discretion. We reserve the right to refuse service to anyone, for any reason. 

Coupon Codes & Sales

Only one coupon code is applicable per order.  If you are having an issue with a coupon code, please contact us so we can help you place your order!

If you have missed a sale, we, unfortunately, cannot honor those sale prices once they have passed.  Keep an eye out for future specials and weekend sales!

Payment Options

During the checkout process, you may choose any of our current payment options to place your order. Please note that your order will not be processed until we receive payment from you.