Shipping Policy

**Important: PACT ACT Update – A message to our Ocho Extracts Customers

No worries, we’re still shipping your favorite Ocho products! We understand there may be some confusion during this time, but we are happy to announce that we are still shipping your favorite products directly to your door! Please see the list below for the states that we are unable to ship to.

Texas Delta-8 Update – A message to our Ocho Extracts Customers

Big news! The Delta-8 Texas Injunction has been granted! This means we are still able to sell & ship to Texas and customers can continue to purchase their Delta-8.

COVID-19 Update: A message to our Ocho Extracts Customers

Our top priority is the health and safety of our employees and customers, so we completely redesigned our production and fulfillment center to comply with state-recommended social distancing and PPE guidelines.
What does this mean for you?

  • Processing times may be delayed. Generally, processing times are within 1-3 business days* although currently, those times vary due to the issues relating to COVID-19 and government orders and the impact to our business. Processing times may also be extended during holidays, launches/re-stocks, releases, and promotions.
  • You can cancel for a full refund. We have updated our return policy so you can cancel any unshipped order at any time for a full refund.

We appreciate your patience and understanding as we work through this together.
Thank you so much for your support!

*Please understand that business days do not include weekends or holidays such as New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas

We're currently offering FREE SHIPPING on all online retail orders.

Do You Ship To My State?

Ocho Extracts abides by all federal and state laws which means that we may not be able to ship our product to your state depending on your state’s current laws around Delta-8 THC and other cannabinoids sold on this website.  Here is a list of states in which Delta-8 is currently still illegal and Ocho Extracts will not be able to ship products to the following states at this time.

Alaska

Arizona

California

Colorado

Delaware

Hawaii

Idaho

Iowa

Louisiana

Michigan

Montana

Nevada

New York

North Dakota

Oregon

Rhode Island

Utah

Vermont

Washington

FAQ

When will my order ship?

All orders usually have a processing time of 1-3 business days, no orders are processed over the weekend or on major holidays*.  Please allow 3-7 business days for shipping. 

*Please understand that business days do not include weekends or holidays such as New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas

When will I receive my order after it ships?

Most of our orders ship via USPS. USPS’ shipping time is on average 3-7 business days. We are not liable for any delays once the item has been picked up*. Please contact USPS directly if you have any additional concerns.

*We are not responsible for any shipping deliveries that may be affected by natural occurrences such as but not limited to weather, COVID-19, Holiday rush, and lost packages.

What Do I do If my Package Is lost?

Although this is a rare case, a damaged or lost package is another reason why you may experience USPS shipping delays. If you haven’t received your package for more than 7 days after the estimated delivery time frame, you should consider raising the issue with USPS. If you have purchased Route package protection you can easily file a claim here or reach out to info@ochoextracts.com and we will be happy to help. Ocho Extracts suggests purchasing Route Package Protection for all your orders. If Route Package protection is not purchased, Ocho Extracts is not liable for lost, damaged, or stolen items.