When will my order ship?
All orders are may take up to 3 business days (Monday-Friday) before being dispatched to USPS. Orders will not be processed over the weekend (Saturday-Sunday) or on major holidays. This includes both USPS Ground Advantage as well as Priority Mail. If your order is placed after 3 pm PST - Monday through Thursday, it will not be processed until the following day. If your order is placed on a Friday after 3 pm PST, or over the weekend it will not ship out until the following week. If your order is placed on a holiday or holiday weekend, processing times may take up to 3 business days before it's sent to USPS.
**Please understand that business days do not include weekends or holidays such as New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas.
When will I receive my order once it ships?
We ship orders via USPS unless otherwise indicated.
Ground Advantage - Shipping time is on average is 2-5 business days once USPS has received the package.
Priority Mail - Shipping time is on average is 1-3 business days once USPS has received the package.
**We are not liable for any delays once your package is in the possession of USPS or indicated carrier. We are not responsible for any shipping deliveries that may be affected by natural occurrences such as, but not limited to: weather, Holiday rush, lost packages, or COVID-19. Please contact USPS directly if you have any additional concerns.
What do I do If my package is lost?
Although this is a rare case, a damaged or lost package is another reason why you may experience USPS shipping delays. If you haven’t received your package for more than 7 days after the estimated delivery time frame, you should contact USPS. If you have purchased Route package protection you can easily file a claim here or reach out to firstname.lastname@example.org and we will be happy to help. Ocho Extracts suggests purchasing Route Package Protection for all your orders. If Route Package protection is not purchased, Ocho Extracts is not liable for lost, damaged, or stolen items.
Do you ship to my state?
Ocho Extracts abides by all federal and state laws which means that we may not be able to ship our product to your state depending on your state’s current laws around Delta-8 THC and other cannabinoids sold on this website. Here is a list of states in which Delta-8 is currently still illegal and Ocho Extracts will not be able to ship products to the following states at this time:
**Important: PACT ACT Update – A message to our Ocho Extracts Customers
No worries, we’re still shipping your favorite Ocho products! We understand there may be some confusion during this time, but we are happy to announce that we are still shipping your favorite products directly to your door! Please see the list below for the states that we are unable to ship to.
Texas Delta-8 Update – A message to our Ocho Extracts Customers
Big news! The Delta-8 Texas Injunction has been granted! This means we are still able to sell & ship to Texas and customers can continue to purchase their Delta-8.
COVID-19 Update: A message to our Ocho Extracts Customers
Our top priority is the health and safety of our employees and customers, so we completely redesigned our production and fulfillment center to comply with state-recommended social distancing and PPE guidelines.
What does this mean for you?
- Processing times may be delayed. Generally, processing times are within 1-3 business days* although currently, those times vary due to the issues relating to COVID-19 and government orders and the impact to our business. Processing times may also be extended during holidays, launches/re-stocks, releases, and promotions.
- You can cancel for a full refund. We have updated our return policy so you can cancel any unshipped order at any time for a full refund.
We appreciate your patience and understanding as we work through this together.
Thank you so much for your support!
*Please understand that business days do not include weekends or holidays such as New Year’s Day, Martin Luther King Jr. Day, President’s Day, Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas.